Buyer's Protection Policy for Korners: 

At Korners, we are committed to providing a safe, secure, and trustworthy shopping experience. Our Buyers’ Protection Policy ensures that your purchases are safeguarded and that you have access to fair resolutions if issues arise. Below are the details of our comprehensive protection policy.

1. Eligibility for Protection

Your purchase is eligible for protection if:

• The transaction is completed through Korners' platform.
• You report the issue within 15 days of the estimated delivery date.
• The item was paid for using an eligible payment method.

2. Covered Scenarios

The following situations are covered under our policy:

a. Shipping and Delivery Issues:

• Non-Delivery: The item was paid for but not delivered within the specified timeframe.
• Delayed Deliveries: The item is delivered significantly later than the estimated delivery date without prior communication or agreement.
• Items Lost in Transit: Tracking information confirms the item was not delivered, and the shipping carrier cannot resolve the issue.
• Partial Orders: Only part of a multi-item order is delivered, and the seller does not provide a resolution.

b. Significantly Not as Described:

The received item is materially different from the seller’s description, including:

• A wrong item was delivered.
• Item is damaged, incomplete, or defective.
• Item is counterfeit or violates marketplace policies.
• Missing parts or components render the item unusable or significantly different.
• Not authentic (if the seller guaranteed authenticity).

c. Counterfeit or Prohibited Items

The item is confirmed as counterfeit or violates marketplace rules.

• Counterfeit Items: You receive an item advertised as authentic but is determined to be a counterfeit. This requires verifiable proof of inauthenticity from a recognized expert or authority.

d. Damaged or Defective Items (Beyond Description):

• The item arrives damaged or has manufacturing defects not disclosed by the seller, even if the general description was accurate. This excludes damage caused after delivery.

e. Digital Goods and Services:

• The digital item is not delivered as promised, or access to the purchased service is not provided.

3. Resolution Process

Step 1: Contact the Seller

• Communicate directly with the seller through our platform to resolve the issue.

Step 2: File a Claim

• If the issue is unresolved, file a claim with Korners by providing:
  • Order details (e.g., transaction ID, item description).
  • Supporting evidence (e.g., photos, tracking details, or third-party verification).

Step 3: Review and Resolution

• Our team will review your claim and may request additional information.
• Approved claims may result in:
  • A full or partial refund.
  • Assistance with returning the item.
  • Replacement of the item, where applicable.

4. Return Shipping Costs

• Seller’s Responsibility: If the item is damaged, counterfeit, or not as described, the seller covers return shipping costs.
• Buyer’s Responsibility: For buyer-initiated returns (e.g., change of mind), the buyer is responsible for return shipping unless otherwise specified in the listing.

5. Fraudulent Claims

• Submitting false or misleading claims is a violation of our Terms of Service and may result in account suspension, termination, or legal action.

6. Refund Processing

• Approved refunds will be processed to the original payment method within 5-10 business days.

7. Buyer Responsibilities

Buyers must:

• Provide accurate information during checkout.
• Review item descriptions, photos, and policies before purchase.
• Respond promptly to information requests during claim investigations.

8. Exclusions

The following are not covered:

• Transactions completed outside Korners' platform.
• Items explicitly listed as non-returnable.
• Custom-made, perishable, or personalized goods (unless damaged or not as described).
• Issues arising from buyer error (e.g., incorrect shipping address).

9. Recourse for Repeated Issues

• Accounts with excessive claims or disputes may be flagged for review to ensure compliance with our guidelines.

10. Contact Us

• If you need assistance, contact our Customer Support team by opening a support ticket from your account dashboard.
• We strive to make every transaction smooth and secure. Thank you for choosing Korners!