Seller's Protection Policy for Korners: 

At Korners, we value the trust of our sellers and aim to create a secure and fair environment for conducting business. Our Seller Protection Policy safeguards sellers against unjust claims, chargebacks, and other risks associated with selling on our platform. Below are the details of our policy.

1. Eligibility for Seller Protection

To qualify for seller protection under this policy, sellers must:

• Complete transactions through Korners' platform.
• Ship items to the buyer’s verified address as provided during checkout.
• Adhere to the marketplace’s policies and guidelines.
• Provide valid proof of shipment or delivery when required.

2. Covered Scenarios

The following situations are covered under the Seller Protection Policy:

a. Unauthorized Transactions

• If a buyer claims a payment was unauthorized, sellers are protected if they provide proof of shipment or delivery to the verified address.

b. Non-Delivery Claims

• Sellers are protected from false non-delivery claims if:
  • The item was shipped with tracking information that confirms delivery to the buyer’s verified address.
  • For high-value items, signature confirmation is required.

c. Chargebacks

• If a buyer files a chargeback with their payment provider, sellers may be eligible for protection if they meet the policy’s requirements.

d. Item Not as Described Claims

• Sellers are protected against claims of items being "not as described" if:
  • The listing accurately describes the item, including photos and details.
  • The buyer’s claim is inconsistent with the evidence (e.g., photos of the item received match the listing).

e. Return Abuse

• Sellers are protected if buyers return items in a condition different from how they were sent (e.g., damaged or missing parts), provided evidence is submitted.

3. Requirements for Protection

To ensure eligibility for protection, sellers must:

a. Provide Proof of Shipment and Delivery

• Valid tracking information from a recognized carrier.
• Delivery confirmation showing the item was delivered to the buyer’s verified address.

b. Accurate Listings

• Clearly describe the item, including condition, specifications, and photos.
• Disclose any defects or issues with the item in the listing.

c. Communicate Promptly

• Respond to buyer inquiries and disputes in a timely and professional manner.

d. Ship on Time

• Ship items within the stated handling time, use reliable shipping methods and update the shipment tracking number in the order details.

e. Comply with Marketplace Policies

• Adhere to all guidelines, including prohibited item policies, intellectual property rules, and local laws.

4. Resolution Process

Step 1: Buyer Dispute Initiation

• The buyer files a claim (e.g., unauthorized transaction, item not received).

Step 2: Seller Response

• Sellers have the opportunity to respond to the claim and provide evidence, such as:
• Tracking information.
• Photos of the item.
• Communication records with the buyer.

Step 3: Marketplace Review

• Korners’ team reviews the evidence provided by both parties and makes a decision based on the policy and available documentation.

Step 4: Resolution

• If the seller is found eligible for protection, no funds will be deducted, or any disputed funds will be refunded to the seller.

5. Exclusions from Protection

Sellers will not be covered under the following circumstances:

• The item was not shipped to the verified address provided during checkout.
• Proof of delivery or tracking information cannot be provided.
• The item violates marketplace policies or local laws (e.g., counterfeit goods, prohibited items).
• The seller did not accurately describe the item in the listing.

6. Handling Returns and Refunds

a. Return Requests

• Sellers are required to accept returns if the marketplace’s return policy applies.
• Protection applies if the returned item is damaged, incomplete, or differs significantly from the original item sent.

b. Return Shipping Costs

• If the buyer’s claim is deemed invalid, the seller may not be responsible for refunding or paying return shipping costs.

7. Preventing Disputes and Claims

To minimize disputes and ensure a smooth selling experience:

• Use detailed descriptions and high-quality photos in listings.
• Package items securely to avoid damage during shipping.
• Maintain open and clear communication with buyers.
• Update shipment tracking information in the order details

8. Consequences for Abuse

Any misuse of the Seller Protection Policy, such as providing false information or failing to comply with marketplace policies, may result in:

• Loss of seller protection for specific transactions.
• Account suspension or termination.

9. Contact Us

• If you need assistance or have questions about a claim, contact our Customer Support team by opening a support ticket from your account dashboard. 
• By partnering with our sellers and providing robust protections, we strive to create a fair and secure environment for all participants on Korners Marketplace.